Personal Information Collection & Use

This Privacy Policy describes the procedures and rules followed by Advanced Chemistry Development, Inc., (ACD/Labs) in the collection, storage, and use of personal information through our web store, located at Personal information collected includes a user’s name, e-mail address, and other information requested on this site. ACD/Labs uses this information for the purpose of identifying our users and providing them with information appropriate to their interests. We may also use your personal information for the specific purposes set out below. We will not share the personal information that you provide with any third party other than our distributors who are bound by a non-disclosure agreement.

By using this web store, you are agreeing to the terms of this Privacy Policy and consenting to the collection, use, and/or disclosure of your personal information for the purposes set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide us with any personal information.


A cookie is a small amount of data which often includes a unique identifier that is sent to your browser from a website’s server and is stored on your device’s hard drive. It allows a website to remember things like your preferences or what’s in your shopping basket. Each website or third party service provider used by the website can send its own cookie to your browser if your browser’s preferences allow it. A cookie contains some anonymous information such as a unique identifier and the site name.

You can choose how cookies are handled by your device via your browser settings. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience.


We will send you strictly service-related announcements on the rare occasion when it is necessary to do so. These announcements include the following:

  1. Upgrades to your software (including commercial software and online services)
  2. Critical software improvements
  3. Introductions and discontinuations of software

Service Requests for Commercial Software

Individuals who complete Service Requests on our web site will receive an appropriate response related to their request. Your personal data may be kept by the staff member who contacts you if your request relates to a specific software issue. On occasion, individuals who have requested information about a specific product may receive general e-mails about that product or related services. To remove yourself from any mail lists, please see the Opt-out section below.

Security Statement

We have security measures in place in order to attempt to protect against the loss, misuse, and alteration of the personal information under our control. Please be advised, however, that the Internet and other various networking communication media are not entirely secure, unless explicitly specified as such. Your information may therefore be subject to interception or loss which is beyond our control. The security, integrity, and privacy of information and data exchanged over this web site cannot be guaranteed.

ACD/Labs is committed to maintaining the confidentiality and security of our customer’s information in Internet transactions. Credit card transactions from the web store are handled by Stripe. For more information about how your personal information, credit card information, and other related material are used please see the Stripe privacy policy.


If you no longer wish to receive e-mail communications as a result of registering on our web store, you may opt-out of receiving them by following the instructions included in each email communication, or contact us at

Contact Us

If you have any questions, comments, or suggestions regarding our Privacy Policy or ACD/Labs’ use of your personal information, please contact us at: or at (800)304-3988 or +1(416)368-3435 (Extension 0).

ACD/Labs reserves the right to modify this Privacy Policy at any time. Changes to this policy will be posted here.